When the patient's course takes a downhill turn, family members will often suspect that the doctor made an error. This causes doctors to become defensive, and this widens the rift between the doctor and patient even more. Dr Pandya describes what doctors need to to do earn the patient's confidence, so they can bridge the gap.

Authored by : Dr Aniruddha Malpani, MD and reviewed by Dr Anjali Malpani.

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